Ellieme Glow is a full line of high quality products and our mission is to provide the best experience for our customers.
You can reach us for any kind of questions 24h/24h and 7/7 days by e-mail, by phone or live chatting.
We ship all orders the same day before 2PM from Monday to Friday and if for any reason you need to change the shipping method or make any returns, you can always contact our customer service. We will try our best to accommodate any situation.
Privacy & Safety
Last updated (February 1st, 2020)
COLLECTION OF YOUR INFORMATION
We collect information about you in a variety of ways. The information that we will collect are the following:
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us, (when you register with the Site or our mobile application, or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are not obliged to provide us your personal information, however your refusal may prevent you from using some features on our website.
Our server collects automatically information once you access our website (your browser type, the pages that you have visited, your operating system).
We collect information related to your payment methods (e.g. valid credit card number, card brand, expiration date) when you purchase, order, return, exchange or request information about our services on our website. Note that we collect limited financial information, all financial information are stored by our payment processor (Paypal, other) and you are encouraged to contact them for any questions.
Data from Social Networks
If you connect your account to your social networks (Facebook, Google+, Instagram, Pinterest, Twitter, other), we collect information about your your social network username, location, gender, birth date, email address, profile picture, and public data for contacts.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you a customized experience. We may use information collected about you via the Site to:
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions
Email you regarding your account or order
Enable user-to-user communications
Fulfill and manage purchases, orders, payments, and other transactions related to the website
Notify you of updates to the website
Offer new products, services, and/or recommendations to you
Perform other business activities as needed
Process payments and refunds
Respond to product and customer service requests
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Interactions with Other Users
If you interact with other users of the website, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.
When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the website in perpetuity.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Options regarding your information
You may at any time review or change the information in your account or terminate your account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.
Credit / Debit Cards