Store Policy

Customer Care

Ellieme Glow is a full line of high quality products and our mission is to provide the best experience for our customers. 

You can reach us for any kind of questions 24h/24h and 7/7 days by e-mail, by phone or live chatting. 

We ship all orders the same day before 2PM from Monday to Friday and if for any reason you need to change the shipping method or make any returns, you can always contact our customer service. We will try our best to accommodate any situation. 

Privacy & Safety
Last updated (February 1st, 2020)

We respect the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you have the right to receive specific notice of each such change or modification.


We collect information about you in a variety of ways. The information that we will collect are the following:

Personnel Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us, (when you register with the Site or our mobile application, or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are not obliged to provide us your personal information, however your refusal may prevent you from using some features on our website. 

Derivative Data

Our server collects automatically information once you access our website (your browser type, the pages that you have visited, your operating system). 

Financial Data

We collect information related to your payment methods (e.g. valid credit card number, card brand, expiration date) when you purchase, order, return, exchange or request information about our services on our website. Note that we collect limited financial information, all financial information are stored by our payment processor (Paypal, other) and you are encouraged to contact them for any questions. 

Data from Social Networks

If you connect your account to your social networks (Facebook, Google+, Instagram, Pinterest, Twitter, other), we collect information about your your social network username, location, gender, birth date, email address, profile picture, and public data for contacts. 


Having accurate information about you permits us to provide you a customized experience. We may use information collected about you via the Site to:

  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions

  • Email you regarding your account or order

  • Enable user-to-user communications

  • Fulfill and manage purchases, orders, payments, and other transactions related to the website

  • Notify you of updates to the website

  • Offer new products, services, and/or recommendations to you

  • Perform other business activities as needed

  • Process payments and refunds

  • Respond to product and customer service requests


We may share information we have collected about you in certain situations. Your information may be disclosed as follows:  

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users

If you interact with other users of the website, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online Postings

When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the website in perpetuity.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the website, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us.

Third-party websites

The website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.


We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Options regarding your information

You may at any time review or change the information in your account or terminate your account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.

Payment Methods

Credit / Debit Cards

Customer Service

Belgium: +32 49 6024 443
Burkina Faso: +22 67 44 41 464


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