Frequently asked questions
Do you ship internationally?
Ellieme Glow ships to international addresses.
When will I receive my order?
Please allow 3 to 7days business days for your package to arrive. Orders may take up to 3 business days to process before shipping.
What do I do if I receive an order with broken or missing products?
Please contact our customer service
How do I cancel an order?
Call customer service immediately at:
What is your return policy?
We want you to be satisfied with your Ellieme Glow purchase. You may return your order with free shipping* for a 100% money-back guarantee by contacting our customer service
When will a specific item be back in stock?
We do not have specific restock dates for our products. Sign up for our monthly e-mail newsletter to be the first to be notified!
How do I track my package?
You will receive a confirmation e-mail with your order and a tracking number. Visit DHL.com and enter your tracking number
Will I receive an order confirmation e-mail?
After every payment, you will receive a confirmation e-mail with your order.