FAQ

Frequently asked questions

Do you ship internationally?


Ellieme Glow ships to international addresses.




When will I receive my order?


Please allow 3 to 7days business days for your package to arrive. Orders may take up to 3 business days to process before shipping.




What do I do if I receive an order with broken or missing products?


Please contact our customer service Belgium: +32 49 602 443 Burkina Faso: +226 74 441 464 OR Chat live




How do I cancel an order?


Call customer service immediately at: Belgium : +32 49 602 443 Burkina Faso: +226 74 441 464 OR Chat live. Please note we ship orders as quickly as possible and cannot guarantee cancellation.




What is your return policy?


We want you to be satisfied with your Ellieme Glow purchase. You may return your order with free shipping* for a 100% money-back guarantee by contacting our customer service Belgium: +32 49 602 443 Burkina Faso: +226 74 441 464 OR Chat live. Returns are accepted within 45 days for products purchased online at elliemeglow.com. Accepted returns will be refunded the price of the item and any applicable taxes issued in the original form of payment. Engraved products cannot be returned or exchanged unless due to product defect. Please allow 7-10 business days for your refund to be issued after the shipment reaches us.




When will a specific item be back in stock?


We do not have specific restock dates for our products. Sign up for our monthly e-mail newsletter to be the first to be notified!




How do I track my package?


You will receive a confirmation e-mail with your order and a tracking number. Visit DHL.com and enter your tracking number




Will I receive an order confirmation e-mail?


After every payment, you will receive a confirmation e-mail with your order.





Customer Service

Belgium: +32 49 6024 443
Burkina Faso: +22 67 44 41 464

E-mail: info@elliemeglow.com

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