Shipping & Returns

Shipping Policy

ORDER PROCESSING: is closed at weekends and major holidays. All orders received on Friday, Saturday and Sunday will begin processing the following Monday.

DOMESTIC SHIPPING POLICIES: provides standard shipping: Please allow 3 to 7 business days for your order to arrive. Orders placed Monday through Friday prior to 2PM will ship same day. Orders placed after 2PM will be shipped the following business day. Orders placed at weekends or an observed holiday will be processed and shipped the next business day.

Shipping Outside of Europe: Orders traveling out of Europe may 1-2 weeks to arrive.

Shipping Confirmation: A shipping confirmation with your tracking number will be sent to the email address you provided at time of order. Please track your shipment as is not responsible for lost or stolen packages.

Return & Exchange Policy


We want you to be satisfied with your Ellieme Glow purchase. You may return your order with free shipping* for a 100% money-back guarantee by contacting our customer service. Returns are accepted within 20 days for products purchased online at


Merchandise purchased online at may be returned by mail within 20 days of receiving your order. Accepted returns will be refunded the price of the item and any applicable taxes issued in the original form of payment. 

In addition, does not accept exchanges.

Engraved products cannot be returned or exchanged unless due to product defect. Please allow 7-10 business days for your refund to be issued after the shipment reaches us.

Customer Service

Belgium: +32 49 6024 443
Burkina Faso: +22 67 44 41 464


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