FAQ and Payment Methods

What payment methods are available?

We offer a wide range of payment methods:

MasterCard
Visa
American Express
PayPal
AliPay
Ellieme Glow Gift Card
Scalapay

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What are the shipping methods?
We offer 3 types of shipping: Express, Standard, and Savona Pickup.

Delays and Order Shipping
We would like to inform you that we are receiving a large number of orders, which may cause delays of 2-3 working days compared to the estimated delivery times.
Every purchase is extremely important to us, and we assure you that we are doing our best to deliver all orders as quickly as possible!
Thank you very much for your patience, and thank you for choosing ELLIEME GLOW!

My order shows as delivered, but I haven't received any package.
We apologize that your order has not arrived yet.
We kindly ask you to first check the expected delivery date. If you are unable to track the package, please contact our CUSTOMER SERVICE, who will assist you.